Before sending us an email, check to see if your question is listed below. If you can’t find it here, email us at support@dynamicpath.com.
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Web-Only Services
I found a mistake in one of your questions.
If you find a formatting or content error in one of our questions, please send us an email with a screenshot of the question, the name of the exam it came from, and a brief description of the mistake.
When I click on an answer choice, it’s marked as incorrect, but when I read the question explanation, it says that my answer was actually correct.
Discrepancies between which answer choice is correct are coding errors. Please send us an email with a screenshot of the question, the name of the exam it came from, and “Correct answer choice discrepancy” in the email title.
I bought an the full version of an exam and the questions aren’t sorted by category, just numbered. Can you fix this?
Some of our older exams don’t have question categories, but we’re in the process of updating them. If you find an old exam that doesn’t have different categories, please send us an email and we will look into updating it.
You don’t have an exam for…
Let us know what you’d like to have an full practice test for, and we’ll see if we can get to work on it. We’ve done at least ten customer-suggested exams.
I don’t find the full exam helpful.
We have a 100% satisfaction guarantee. If you don’t think the full practice test was helpful in your studying, contact us and we’ll work through the issue with you.
Email Services
I don’t want to get “Question of the Day” emails anymore.
You can unsubscribe from daily emails by clicking the unsubscribe button at the bottom of the most recent email. If the link doesn’t work, forward the email to us with “Unsubscribe” in the text, and we will manually delete your account. Please do not send blank emails to us; we will not respond to them.
I tried to unsubscribe from the “Question of the Day” emails but the link didn’t work.
If the link doesn’t work, forward the email to us with “Unsubscribe” in the text, and we will manually delete your account. Please do not send blank emails to us; we will not respond to them.
I signed up for “Question of the Day” emails but I never get them.
Sometimes our emails get caught in spam filters, so check your spam folder. If our emails are there, be sure to mark emails from DynamicPath.com as a safe contact domain. If you still can’t find our emails, contact us.
I suddenly stopped receiving my “Question of the Day” emails.
First try checking your spam folder to see if our emails are there. If they are, be sure to mark emails from DynamicPath.com as a safe contact. If you still can’t find our emails, contact us.
We also get notified every time someone manually moves one of our emails to their spam folder. If you do this several times in a row, we’ll assume that you don’t want to get our emails anymore, and we’ll delete your account. So don’t mark our emails as spam! Either delete them or unsubscribe from the service.
Why haven’t I received my practice test results yet?
First try checking your spam folder to see if our emails are there. If they are, be sure to mark emails from DynamicPath.com as a safe contact domain. If you still can’t find our emails, contact us.
I found a mistake in one of your questions.
If you find a formatting or content error in one of our questions, please forward it to us with a brief description of the mistake. Please do not send blank emails to us; we will not respond to them.
When I click on an answer choice, it’s marked as incorrect, but when I read the question explanation, it says that my answer was actually correct.
Discrepancies between which answer choice is correct are coding errors. Please forward it to us with a brief description of the mistake. Please do not send blank emails to us; we will not respond to them.
Apps
You don’t have an app for…
Let us know what you’d like to have an full practice test for, and we’ll see if we can get to work on it. We’ve done at least ten customer-suggested exams.
I’m unable to purchase your app.
In most cases, updating your credit card information and billing addresses fixes this issue.
I paid for an app, but now it won’t download.
Usually this means that your transaction hasn’t cleared yet. In most cases, updating your credit card information and billing addresses fixes this issue. In some cases, we need to manually cancel your previous order.
I bought an app but it isn’t working properly.
Most issues can be resolved by either restarting your device or uninstalling and reinstalling the app, so we recommend trying both. When you install an app, please make sure that you have good internet or cell service; otherwise the app will not be able to download the complete question set.
If you try these fixes and the app still doesn’t work, please send us an email with the exact model of your device, the name of the app that you are trying to use, and a detailed description of the problem.
I bought an app but it doesn’t have as many questions as you say it does.
Occasionally, an incomplete download causes this issue. We recommend uninstalling and reinstalling the app in a location with good internet or cell service. In the rare occasions this doesn’t fix the issue, contact us and we’ll take a look. If we can’t fix it, we’ll issue you a refund.
I think I might have been double-charged.
GooglePlay and iTunes generally don’t double charge because you are only able to buy the application once. Wait for your credit card statement to arrive, and if you have been double charged, contact us and we’ll see what we can do.
I found a mistake in one of your questions.
If you find a formatting or content error in one of our questions, please send us an email with a screenshot of the question, the name of the exam it came from, and a brief description of the mistake.
When I click on an answer choice, it’s marked as incorrect, but when I read the question explanation, it says that my answer was actually correct.
Discrepancies between which answer choice is correct are coding errors. Please send us an email with a screenshot of the question, the name of the exam it came from, and “Correct answer choice discrepancy” in the email title.
I bought an app and the questions aren’t sorted by category, just numbered. Can you fix this?
Some of our older apps don’t have question categories, but we’re in the process of updating them. If you find an old app that doesn’t have different categories, please send us an email and we will look into updating it.
Can I download my old apps for free on a new device?
If your new device uses the same app store as your old device, you can download all of your old apps for free by logging in to your app store account. If not, we may still be able to help you if you send us a copy of the receipt for your original purchase.
I don’t find the app helpful.
We have a 100% satisfaction guarantee. If you don’t think the app was helpful in your studying, contact us and we’ll work through the issue with you.
I bought a full exam on the Dynamic Path app, but it won’t show up.
Sometimes there’s a glitch in the system and the exam questions need to be restored. To do this, go to “Find Exams,” then click on the small symbol at the bottom right of the screen that says “Options.” You should see a list of options; choose “Check for previous purchases.”
There should be a pop-up message that reads “It seems you have already purchased exams.” If so, click on the “Restore purchases” option. You should see another pop-up message that reads “Success! Your transactions are restored.” Click OK, then go back to “Find Exams” and go to the exam page. You should see an option to download the full exam.
If the restore process doesn’t work, contact us and we’ll see what we can do.
I can’t preview or buy any more exams on the Dynamic Path app.
Since we discontinued our Android version of Dynamic Path, Android users can no longer preview or buy new exams on the app.
I saw that you had a stand-alone app for an exam that isn’t on the Dynamic Path app. Could you add it?
Because we’re transitioning to stand-alone apps, we’re no longer adding new exams to the Dynamic Path app.
I saw that you had an exam on the Dynamic Path app, but there’s no stand-alone app for it.
Some of the exams on the Dynamic Path app are no longer up-to-date or in demand, but if you would like to see a specific exam made into a stand-alone app, send us an email request.
About Us
Are your questions directly from the exam?
We almost never take content directly from exams. Official exam content is the property of the testing agency, and unauthorized use would be a copyright violation. The only exception is for some government exams, for which older test questions may be in the public domain.
How do you develop practice questions for an exam?
We develop all of our question sets according to the test specifications published by the testing organization that administers the exam. We hire a professional in a field relevant to the exam and have them write questions that mirror the content breakdown of the actual exam. We then have the questions proofread by a professional editor, who often does additional fact-checking.
While we can’t use actual questions from previous exams, we do our best to mirror the content and question types of the exams themselves. If you do find any discrepancies between our app and the official exam questions, please send us an email.
Do your apps collect any user data?
Our apps do not store or transmit any user data. You can see our full privacy policy here.